Steve Price: Payments, Principles, Innovation
This week's guest is Steve Price, General Manager of Financial Services at David Jones — the world's oldest department store. Having spent his career across banking, SaaS and retail in both the UK and Australia, Steve has specialised in building innovative products and customer experiences, from launching one of the UK's first internet banking services in the late 90s, to bringing Apple Pay to Australia, to embedding financial services inside accounting software for small businesses.
In this episode:
- What a General Manager of Financial Services actually does — in a retail context
- How David Jones thinks about loyalty, rewards and making customers feel special
- Why Steve took voluntary redundancy after 15 years with one organisation — and why he's glad he did
- What the move from a big bank to a small one really teaches you — and why he made that choice deliberately
- How to navigate your career using principles rather than a plan
- The value of deliberately moving across industries before it's done to you
- Steve and Luella's different take on moving countries — and why it isn't always sunshine and roses
- Why he puts family ahead of career — and what work-life prioritisation really means to him
- The career exercise that helped him identify his strengths
Resources mentioned:
- The 7 Habits of Highly Effective People — Stephen Covey
- Good to Great — Jim Collins
More detailed show notes with links to information discussed by guests can be found here.
- New epiosodes on a Wednesday, with interviews with leaders or experts every week and a monthly discussion on what we've heard in the last week of the month.
- We'd love to hear from you. Share your thoughts on recent episodes or questions you would like Luella and Michelle to answer to [email protected].
- Support this podcast by becoming a member and get access to bonus episodes containing work related advice from Luella, Michelle and expert guests as well as a monthly newsletter with access to tools and guidance from this week's advice episode.
Help other people find this podcast by subscribing in your podcast app and leaving a review.
Career Stories is brought to you by The Career Library.
Career Stories is brought to you by The Career Library.
Creators and Guests
Host
Dr Luella Forbes
Dr Luella Forbes is a consultant specialising in Organisational Change and founder of The Career Library and it's podcast, Career Stories.
Guest
Steve Price
I’m a senior commercial leader working at the intersection of payments, credit and retail platforms, with a career spanning banking, SaaS and large-scale retail. My focus is on translating complex financial, regulatory and technology environments into simple, scalable solutions that create value for customers while driving sustainaI’m particularly interested in how embedded finance, payments innovation and agent-led commerce are reshaping customer decision-making, platform economics and growth models. And how organisations can balance innovation with trust, compliance and long-term value. I enjoy working with boards, leadership teams and partners to align strategy, execution and culture, and to build teams that can deliver in fast-moving, highly regulated environments. Always keen to exchange perspectives on the future of payments, platforms and financial services.
